There will continue to be major differences in spending growth on IT Services, which I predict will grow 1.8% overall. Leading the charge will be IaaS and PaaS cloud services, which I predict will grow by 23.9% and 16.6% respectively in 2020. Of the other offerings implementation will remain the largest (growing by 1.5% to $592 billion) and Software Maintenance will grow the most (2.0%) to $350 billion.
The major ongoing change in cloud services is the attempt by large organizations to manage them inline with their internal resources, often referred to as ‘multi-cloud’ or ‘hybrid cloud’. While this is not to the advantage of market leader AWS, it will help longer established suppliers to succeed, as long as they develop strong offerings to compliment their experience of assisting enterprises.