CSR needs to be more than just a PR activity by the leaders of the ITC industry but it’s almost impossible, as most very large ITC suppliers have the legal responsibility to ‘maximise shareholder value’. Japan is a notable exception, since companies there also have a duty to do something for their stakeholders as part of their legal governance.
As the world turns against globalisation (evidenced by the election of Donald Trump, Brexit and the growing troubles as Catalonia seeks independence from Spain), it’s time to rethink CSR strategies if you want to continue to be successful.